Especially these days, we all have horror stories of how poorly companies treat employees in a downturn. And it’s almost a truism that how an organization treats employees in bad times is a better measure of its character than how it treats them in good. I remember one downturn experience in particular that I think not only illustrates this, but also highlights some key challenges for folks who want to be effective leaders.
Filed under: Case Study, Leadership In Transition, Thoughts | Tagged: customer value, ethics, leadership, shareholder value | 3 Comments »